CONTRACT AGREEMENT BETWEEN PICKUP CABS AND RIDER

This contract agreement (“Agreement”) is entered into between Pickup Cabs (“Company”) and the individual rider (“Rider”) as of the date of acceptance.

1. App and Services:
1.1. Company agrees to provide Rider with access to the Pickup Cabs mobile application (“App”), along with the services offered through the App, including but not limited to booking a ride, tracking the ride, and making payments.
1.2. Rider agrees to use the App and services solely for the purpose of booking transportation services provided by drivers associated with Pickup Cabs.

2. Fare Prices:
2.1. Rider acknowledges that fare prices for each ride will be calculated based on factors such as distance, time, and other relevant charges imposed by the Company.
2.2. The Rider agrees to pay the calculated fare price for each ride through the payment methods available in the App.

2.3.1. Scope of Services:
The Cab Company shall provide transportation services upon request by the Rider, subject to the availability of cabs and the conditions laid out in this Contract. The Rider understands and acknowledges that the Cab Company reserves the right to deny or cancel any ride request at its discretion.

2.3.2. Fare Charges:
a. The fare charges shall be calculated based on the distance traveled, wait time, and additional applicable charges, as determined by the Cab Company’s fare structure in effect at the time of the ride.
b. The Rider understands that the fare charges may be subject to taxes, tolls, surcharges, extra luggage fees, and any additional charges as specified by local regulations. These charges shall be added to the final fare.
c. The Cab Company shall publish and make available to the Rider a detailed fare schedule, including all applicable rates and charges. The Rider agrees to review and accept this fare schedule before using the services.
d. The Cab Company reserves the right to modify the fare charges at its sole discretion, provided that reasonable advance notice is given to the Rider.

2.3.3. Payment:
a. The Rider agrees to pay the fare charges by one of the payment methods authorised by the Cab Company, either through a cash payment directly to the cab driver or through any accepted digital payment method.
b. In case of payment through a digital method, the Rider agrees to provide accurate and up-to-date payment information. The Cab Company shall use reasonable efforts to secure the Rider’s payment information and protect it from unauthorised access.

2.3.4. Disputes and Refunds:
a. In case of any disputes regarding fare charges, the Rider agrees to contact the Cab Company’s customer service within a reasonable timeframe to raise the issue and seek resolution.
b. The Cab Company shall handle all dispute resolutions on a case-by-case basis and make reasonable efforts to resolve disputes in an efficient and fair manner.
c. In the event of an overcharge or billing discrepancy, the Cab Company may provide an appropriate refund or credit to the Rider, subject to verification and the terms and conditions in effect at the time.

2.3.5. Limitation of Liability:
a. The Cab Company’s liability for any loss, damage, or injury arising out of or in connection with the services provided under this Contract shall be governed by the applicable laws and regulations.
b. The Cab Company shall not be liable for any consequential, incidental, or indirect damages, including but not limited to lost profits, arising from the provision of transportation services.

2.3.6. Governing Law and Jurisdiction:
This Contract shall be governed by and construed in accordance with the laws of [New Zealand]. In case of any disputes arising out of this Contract, the parties agree to submit to the exclusive jurisdiction of the courts located in [New Zealand].

3. Cancellation Fee:
3.1. If the Rider cancels a ride after the driver has been assigned, a cancellation fee will be charged, which will be communicated to the Rider during the cancellation process.
3.2. The cancellation fee will be deducted from the Rider’s account using the payment method provided by the Rider.

3.3 Cancellation Policy:

3.3.1. Rider Cancellation:
– A $10 cancellation fee applies if the rider cancels the trip after the driver has been assigned.
– If the rider cancels within 5 minutes of requesting the ride, no cancellation fee will be charged.
– In case the driver is running late by more than 5 minutes, the rider can cancel the ride without incurring any cancellation fee.

3.3.2. Driver Cancellation:
– If the assigned driver cancels the ride after accepting, no cancellation fee will be charged to the rider.
– In case the driver cancels multiple times within a short period, appropriate actions will be taken by Pickup Cabs.

Note:
– Cancellation fees may vary based on the region and specific promotions.
– In case of special circumstances (e.g., emergency situations), the cancellation fee can be waived at the discretion of Pickup Cabs.
– Any disputes regarding cancellation fees can be addressed to Pickup Cabs customer support for further review and resolution.

Please note that this is a general cancellation policy, and the actual policies may vary depending on the specific terms and conditions set by Pickup Cabs.

4. Location Permission:
4.1. Rider agrees to grant permission to the App to access their location settings in order to provide accurate location-based services, such as matching Rider to the nearest available driver and tracking the ride.Pickup cabs use rider location information to efficiently locate and pick up customers. Once a rider requests a cab, their location is transmitted to the cab company’s dispatch system. This information is used to assign the nearest available cab to the customer’s location.

The cab driver receives the pickup information, including the specific address or GPS coordinates, on their device or through their dispatch system. They can then navigate to the exact location and pick up the rider.

Location information also helps the cab company track the cab’s whereabouts and ensure efficient operations. It can be used to identify areas of high demand, plan routes, and allocate cabs in real-time. Additionally, it enables the cab company to provide accurate estimated arrival times to riders.

Overall, rider location information allows pickup cabs to optimise their dispatching process, minimise waiting times, and provide convenient transportation services.
4.2. The Company will handle Rider’s location data in accordance with the applicable privacy laws and the Company’s Privacy Policy.

5. Details of Service:
5.1. Company shall provide Rider with details of the assigned driver, including their name, photo, vehicle details, and contact information through the App prior to the ride.
5.2. Rider agrees to verify the details of the assigned driver and their vehicle before entering the vehicle.

6. Legal Compliance:
6.1. Rider agrees to comply with all applicable laws, regulations, and rules while using the App and services of Pickup Cabs.
6.2. Any illegal activities or misconduct during the ride may result in immediate termination of services and legal actions.

7. Terms and Conditions:
7.1. Rider acknowledges and agrees to abide by the terms and conditions set forth by the Company, which are available on the Company’s website and mobile application.
7.2. The Company reserves the right to update or modify the terms and conditions, and Rider will be notified of any changes in advance.

8. Data Provide:
8.1. Rider agrees to provide accurate and up-to-date personal information and other relevant data required for using the App and services.
8.2. The Company will handle Rider’s data in accordance with the applicable privacy laws and the Company’s Privacy Policy.

9. Entire Agreement:
9.1. This Agreement constitutes the entire understanding between the parties and supersedes any previous agreements or understandings, whether written or oral, relating to the subject matter.

10. Governing Law and Dispute Resolution:
10.1. This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].
10.2. Any dispute arising out of or in connection with this Agreement shall be settled through negotiation or, if necessary, through arbitration in accordance with the rules of [Arbitration Authority].

11.cleaning charges:

VOMITING AND SPILL FOOD IN VEHICLE AGREEMENT

This Vomiting and Spill Food in Vehicle Agreement (the “Agreement”) is entered into between the undersigned rider (referred to as the “Rider”) and the pickup service provider (referred to as the “Provider”).

11.1. RESPONSIBILITY OF THE RIDER:
The Rider agrees to take full responsibility for any vomiting or food spillage incidents that may occur in the vehicle during the ride. The Rider acknowledges that such incidents can cause damage to the vehicle’s upholstery or interior, which may result in extra cleaning costs and inconvenience for the Provider.

11.2. VEHICLE CLEANING CHARGES:
In the event of any vomiting or spillage, the Rider shall be responsible for all incurred vehicle cleaning charges. The Rider agrees to promptly reimburse the Provider for any additional cleaning costs required to restore the vehicle to its pre-incident condition. Such cleaning charges will vary depending on the severity of the incident and the extent of the damage caused.

11.3. PROMPT REPORTING:
The Rider agrees to immediately inform the Provider of any vomiting or spillage incidents that occur during the ride. Prompt reporting will allow the Provider to take necessary measures to mitigate the damage and prevent further issues. The Rider shall provide the Provider with accurate details and descriptions of the incident to assist in evaluating the cleaning requirements.

11.4. LIABILITY RELEASE:
The Rider releases the Provider from any liability, claims, or costs arising from any vomiting or spillage incidents that occur during the ride. The Rider understands and accepts that the Provider cannot be held responsible for acts or conditions beyond their control, including the actions or negligence of the Rider.

11.5. REPEATED OFFENSES:
If the Rider repeatedly engages in activities that result in vomiting or spillage in the vehicle, the Provider reserves the right to refuse service to the Rider in the future. This decision will be made at the sole discretion of the Provider, with the goal of protecting the integrity and cleanliness of their vehicles and ensuring a pleasant experience for all passengers.

11.6. INDEMNIFICATION:
The Rider agrees to indemnify and hold the Provider harmless from any costs, damages, or claims resulting from the Rider’s failure to comply with the terms of this Agreement. The Rider shall bear all legal and financial responsibility for any incidents caused by their actions.

11.7. GOVERNING LAW:
This Agreement shall be governed and interpreted in accordance with the laws of the jurisdiction in which it is entered into.

11.8. ENTIRETY OF AGREEMENT:
This Agreement constitutes the entire understanding between the Rider and the Provider regarding vomiting and spillage incidents in the vehicle and supersedes any prior agreements or understandings, whether written or oral.

12 Responsibilities:

To better understand the responsibilities between riders and pickup cabs, it is important to consider the expectations and obligations of both parties:

12.1. Rider Responsibilities:
– Requesting a ride: Riders are responsible for using the pickup cab service through the designated mobile application or other specified means. They need to provide accurate pickup and drop-off locations.
– Behaviour and etiquette: Riders should demonstrate appropriate behaviour and treat the pickup cab drivers with respect and courtesy.
– Promptness: Riders should be ready for the pickup cab at the specified location and time to ensure efficient and timely transportation.
– Payment: Riders are responsible for paying the fare according to the agreed-upon rate and payment method determined by the pickup cab service provider.
– Safety and compliance: Riders need to abide by local laws, wear seatbelts, and follow any other safety instructions provided.

12.2. Pickup Cab Responsibilities:
– Safe transportation: Pickup cab drivers are responsible for providing a safe and secure ride to the riders, ensuring adherence to traffic regulations and following safe driving practices.
– Professionalism: Drivers are expected to maintain a professional demeanour and provide good customer service, including being polite and helpful.
– Knowledge of routes: Pickup cab drivers should be familiar with various routes and strive to choose the most efficient and suitable route to the rider’s destination.
– Vehicle maintenance: Drivers should ensure that their vehicles are well-maintained and comply with all safety standards, such as having functioning seatbelts, working lights, and a clean interior.
– Fair pricing: Pickup cab drivers must charge riders according to the predetermined rates established by the pickup cab service provider.
– Confidentiality: Drivers are expected to maintain the privacy and confidentiality of the riders.

IN WITNESS WHEREOF, the parties have executed this Contract Agreement as of the date you accept terms and condition by accepting that means you signed the contract.

Pickup Cabs (Company):